If you’ve seen the movie Waiting, you know this is a really, really bad idea.
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The next time this customer comes back I am 100% sure there will be spit all up in his food
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I’m 100% certain this was written because the waiter spent time on their cell phone while the customer was waiting…waiting…waiting…
I agree, there’s no reason I should ever leave unhappy. If the waiter pisses me off I don’t leave a tip. If it’s just poor service I still leave 5% or so.
100% certain. You must have been there to witness it, then.
A tip is not mandatory, and if you’d like to get one, you might want to give your customers decent service. Just sayin’
A tip is what gets a waiter up to minimum wage in a lot of states. There are legal waiter’s wages below the normal minimum wage.
While that may be true, it’s still not mandatory. You earn your tips according to how well you served someone, and that’s specifically why the general rule is 15% for ok service, 20% for great service. When someone gets no service, they should receive no tip. I spent enough years waiting tables and dealing with taking up the slack for wait staff who didn’t want to do their jobs and watching them get the tips -I- should have gotten. If I get more help from wait staff in another section than I did my own waitress/waiter, I’m tipping whoever actually helped me regardless of who is actually assigned to me.
Restraunts that force staff to pool are evil.
Every waiter for himself – If youre good , youll make more money if youre lazy you dont
that simple
One of the downside to Communism, when you think about it.
I had to do the same thing at one of my only jobs. If someone helped you, the pay was split, so I got paid 50% of the money for doing 90% of the work. Sucked.
How much money was this guy making at 6:30PM? Mr. “I make more money than you” certainly keeps odd hours of business for someone so well to do.
What is this doing here? Pardon me for being out of order.
People who’s time is really valuable choose not to stop making money at 5pm.
If you’re a waiter working for less than regular minimum wage, don’t complain to me. Maybe you could get your employer to add on mandatory tips so that you get properly paid.
Relying on tips to survive is called charity.
THIS
No, it is called ambition. Work harder to make more money? Everyone should work on tips.
And charity is bad. Terrible, evil, Christian charity. Bunch of Communists. Wait, what?
I make less money than the average waiter, and I still tip 20% for good service. This guy has too much money an too big an ego.
this bill was taken entirely out of context… You don’t know whether there was a reason to write this or not, so don’t judge what you don’t know.
Even if the service was bad, he didn’t write anything about that. This was a jerkish thing to write regardless of the service.
Exactly. This isn’t an argument of service, it’s someone being a jerk simply because he has more money than he deserves. Nowhere does the context of service make any appearance, until people start looking for excuses for such terrible behavior.
No reason for this other than to be an absolute d**k. I make more money than the average server, but I sure as hell don’t treat him or her like they’re beneath me. Serving is a tough job; I’d never survive at it. I’d venture to say this guy has never had to work hard in his life.
The implication is that the Zachary made the customer wait excessively long time for something… to get the menu, to order, to get the check, to pay, etc. Zach wasted the customer’s time to the extent that the customer did not reward good ol Zack for his time.
Sure, but there’s also a distinct note of arrogance in the customer’s choice of words. He doesn’t address the problem so much as berate the server. If I were mad enough to leave a sarcastic tip, it would be something at least somewhat constructive like, “Spend more time on your customers and less time flirting with the line cooks.”
Could also be that the server had to server more than their share of tables forcing them to cut time between more tables than they could handle due to short staffing so the restraunt can get more work done for less. You can assume for either person really, but in the end, writing such a rude comment on a receipt just to make someone feel down on their already crappy job is not cool at all. Some people get stuck in the minimum wage life because they are not smart enough to get some super smarty job, and are not dumb enough to pop out a few kids to live off welfare.
Average hard working people are getting stomped on for being over worked every day and not being able to provide the best service that their company promises, then they themselves are punished, fired and replaced for the next victim.
If anyone I’ll side with the server on this, because it is more likely that they were trying and some rich douche thought they were being funny treating them like crap.
It sound to me like the service was good and this guy was just a jerk.
Agreed. If it was bad service, I’d write that too, just so the manager would see.
Customer was probably p*ssed that the staff didn’t put HIM before every other paying customer in the joint.
“Family of 6 who were here an hour before I was? Screw them. My meal is more important.”
Upset customers speak with managers. Dbags leave tips like this.
Agreed. Even if the customer had a legitimate complaint, to handle it like this is just nasty and uncalled for.
agreed
Yep, I’d still have tipped 10% (my minimum) and then spoken with the manager. It works better that way anyway.
No, I never bother to talk to the manager, because generally speaking, the managers know exactly how bad the staff is, and don’t care. If you give me crap service, I’m certainly not going to waste more of my time teaching you how to do your job, I’m simply not going to reward you.
If you want to learn how to do your job, go to school, don’t rely on customers telling you what you did wrong.
Have you ever been a waiter/waitress? The only way to get it right is to jump in, make a few mistakes, and improve day by day, shift by shift. No one’s perfect, and you can’t learn in a “school” how to relate to people and feel out what each individual table’s priorities are. I’ll tell you, I’ve had some tables who act like it’s the end of the world if they don’t always have a full loaf of bread in front of them, and others who can’t stand having other servers bring their food out to the table because they felt like “[I wasn't] personally taking care of [them]“. Dinner guests are insufferably needy, and the general American consensus is that if you’re going to be so lazy as to not cook and take care of your own family for dinner, you should at least show your gratitude in the form of a GRATUITY (Wow, what a concept) to the server(s) who did.
Also, the manager is the one person in the restaurant who can comp your entire meal; it’s more often than not worth it to speak with a higher up. Plus if it’s a legitimately decent restaurant, that will offer the manager feedback for his or her employees and allow him or her to make better hiring decisions.
Yes!
Nothing sounded to me like the service was good. From where was that assumption drawn?
The customer should have talked to the manager? Maybe he/she did. And maybe he/she also wanted to make sure the server knew the tip was not just forgotten through oversight. The customer wanted the server to know exactly why no tip was given.
Boo hoo to the server. A better job will like garner a better tip.
Nothing sounded like the service was bad, either. I don’t know about you, but if I thought the service was bad, I wouldn’t write this, I’d write, “You Suck” as the tip.
This customer sounds more like he was p*ssed because the server didn’t treat him like a god, since the server probably had a dozen other people (some of whom likely paid more the $29.68) he had to tend to as well.
Customer sounds like true jerk, and a cheap one.
How can any of you honestly defend this? Even if the server did a poor job, write WHY the server did a bad job or speak to the manager. If the service was slow, or the customer caught the waiter on the phone, say so. This doesn’t let the server know what he did wrong so he can correct it for the next customer. It just shows the customer is an a-hole who will be treated as such the next time they come in. If he’s smart, he won’t come back.
In 99.9% of cases, the server knows exactly what they did that was wrong, they just don’t care.
Spoken like people who have never depended on a less-than-minimum-wage serving job for basic survival. It is possible that the customer had to wait longer than they wanted to wait, but during the dinner shift on a weekend (check the time), chances are the waiting was because the restaurant was busy, not out of any specific neglect from the server.
Ask any waiter or waitress, the more affluent the customer, the less likely that they will tip at all, much less tip 15%+, totally without regard to the level of service given. In a lot of places in the USA, waiters are paid less than the minimum wage with the assumption that they will make up the difference in gratuities. They are also taxed on the gratuities that aren’t left the same as the ones that are.
Unless the waitstaff spit in your food or caused you bodily harm you shouldn’t leave anything less than 5%-10%, even if it was the worst service you’ve ever had. If you feel strongly enough about it to leave a b*tchy note on the receipt, then you should feel strongly enough to speak to the manager or write a note later if you’re in such a god-awful rush.
If your server committed no egregious sins against humanity while you were seated at the table, then they should get the 15% as a MINIMUM, 20% if they did well, and 25-30% if you’d like to eat at the restaurant regularly. They’ll remember you either way.
(Flame all you want, but remember that you get a far more accurate judge of a person’s character by seeing how they treat the staff than by how they treat the other patrons.)
I read somewhere the other day that the more money a person makes, the less they are likely to give an appropriate tip. Most people who make minimum wage or less tip 20% every time because if they are going to spend their hard-earned money on a dinner out, they are going to make it worth it.
As someone who worked in the industry for 8+ years, I can tell you that I have seen everything. Notes, angry faces, phone numbers, pennies, outrageous numbers, etc. I have also seen many servers get back at customers for being rude, wasting their time, etc. I, personally, have been known to spit in a few dishes myself. And lick straws. And flick boogers.
Don’t mess with the people who serve your food.
30% is just ridiculous, I can’t think of anything a waiter could do to earn that much. Just to note, I never leave less than 15%
A 30% tip on a $5 bill really isn’t all that much ($1.50). I honestly can’t see myself leaving a 15% ($0.75) tip regardless of how the service was. It just doesn’t really seem all that fair.
And yes, I’ve actually had a $5 bill at a sit-down restaurant. I’m a college student, so I gotta find the deals haha. And if you go to Rafferty’s during happy hour and order a water and an appetizer; boom, 5 buck total. Well, plus tax.
I’ll tip that much for service that I liked. The minimum I do is 20%, and then I just up from there.
There are some people who can’t find better employment. I know some of those people personally. Wanting to make minimum wage so you can pay your bills isn’t entitlement. Thinking that your tips are just icing on the cake for these supposed millionaire waiters that serve you wherever you eat is definitely a problem, though.
Yes! Thank you!
That is not always the case. I’ve worked in the Food and Beverage Industry for 8 years now, during that time i have always busted my ass for tables, yes some people are generous other will not even acknowledge your service with a decent and sincere thank you. I do find that the richer and snottier the client, the less likely they will leave a tip, no matter how skilled a server you are. I’ve seen it first hand with myself and other waitstaff.
(note: I usually tip 15%, unless service sucks, and yes, I’ve waited tables) While I agree that the richer they are, or the bigger the bill the smaller the tip is; you’re smoking something if you think they’re entitled to 15% for barely doing their job and 30% EVER unless they had to perform Heimlich or something. But then again, where I live they make at least minimum wage, in a nice place they make about $5 over it. Tips are an indicator of level of service, if I get a useless little twit, darned straight they’re not getting the 15%. That said, the OP here would definitely be getting a lougie the next time he was in.
I work in a tipped industry (hair cutting) and I can assure you that being tipped is not a guarantee even if you do an excellent job.
Theres one man in particular who comes in every 2 or 3 weeks and ALWAYS gets a great cut. He used to leave $1 (well under 15%) and then one day he just stopped tipping all together. He’s made comments about how he knows he’s supposed to tip, but he just doesn’t want to.
None of us ever “half-ass” his service, yet, we get nothing even though we do our job and do it well.
While the majority are adequate to good tippers, it’s these people that are frustrating and not necessarily all that uncommon.
How is it frustrating when costumers don’t want to pay for your salary when your employers are paying you below minumum wage (no idea why this is even allowed) and just expect the costumer to pay it? And besides, you do your job and regardless if you do it well or not, you should get payed for it. Should a costumer then also reward you for doing what you were hired to do?
When I was a hairstylist I absolutely relied on the tips that I made. My employer (as with most of the employers in the city) had gotten onto the trend of hourly wages instead of commissions. I would bring in hundreds of dollars per hour but only make $10.00 p/h. I worked 50 hour+ weeks, on my feet constantly at a high end luxury salon and spa. I worked my ass off, if you will. My service was always consistent, as was my ability to deliver beautiful hair. When my clients tipped it made my day. When they didn’t it was always a shot to the heart because I was making so little serving people who made so much money. People who have never worked service don’t often understand that the person serving your food, cutting your hair, washing your clothes or changing the oil in your car are honest, hard working people busting their behinds to make it to the next paycheck. Tipping is also part of our social norms, a part of our social balance. Tips are a cost that you know you are already supposed to pay before going into a scenario. It what we do.
And btw, I was a hairdresser while going to college (which I payed for 100% out of pocket). Service people aren’t ignorant bumpkins.
No point in writing letter, just get form letter back.
Even if the server deserved no tip, writing that makes it pretty obvious that the customer is a dbag. Think about it: would you go through the effort of writing out a condescending remark that reeks of entitlement, or just write a 0?
This interestingly illustrates something that I have observed in the past several months. It is popular among right-wingers to call those in low-paying jobs or those who are unemployed who campaign for better economic and working conditions ‘entitled.’ But it seems to me that the really ‘entitled’ people are Dbags who leave notes like this.
Furthermore, just because you get paid more for your work (which may be more difficult than waiting tables, although I doubt it because that job sucks) doesn’t mean you don’t give a tip. In the States, a tip is expected to be 15-20% unless the service is really poor, and if it is that poor you should express that fact or just put ’0′ or ’0.01′ rather than writing some irrelevant entitled BS.
rabble rabble right wing nut jobs! rabble rabble tea baggers! RABBLE!
The menu price is for the food, the tip is for the service. If your food makes it to your table, you should tip your server. If there is a mistake with your food, consider whether or not it is actually the server’s fault. If you don’t want to tip, stay home and serve yourself. One scenario is when the cooks are backed up and can’t get the orders up to be served. It’s unfortunate that the server gets blamed because the cook staff are backed up. The servers are generally on that food as soon as it’s ready to be served. It’s not fair that they loose out on the tip when it’s likely not the server’s fault.
The menu price is for the food, the tip is for the service. If the food makes it to your table, tip your server. If there is a problem with your food, consider whether or not it is the server’s fault. Don’t stiff your server because the cooks are backed up or they make a mistake in preparation.
The menu price is for the food only, not the service? Then the menu price should be equivalent to McDonalds prices.
Most restaurants have higher quality food than McDonald’s. Nicer setting too. All that equals higher prices than fast food.
I’m from New Zealand and cannot understand the whole tipping situation. I just seems a way of the employer to pay the staff less and expect the customer to top up the wages. Here we don’t tip. The price you pay is what is stated on the menu.
Over here in The Netherlands, you tip when you feel like it, and no more than 1-5%. Waiters actually get a decent minimum wage (€8,75, which is about $11 an hour), plus people will leave tips no matter what.
That’s exactly what it is.
In the US, many states can pay you $2-3 an hour, and you are expected to make up the rest in tips. This is legal. Many things go into getting your food-drinks in a timely manner; cooks, bartender,etc. You should have no trouble looking around the restaurant and tell if its’ crazy busy. If you don’t want to leave a tip, eat at home. Having worked the service industry for many years, and after reading most of the posts here my low opinion of the human race is completely justified. But I greet all customers with a smile and strive to do my job well, no matter if they deserve my best or not. You take the work you can get to pay the bills. If you have more opportunities, thank your lucky stars and try have a little empathy. But after reading this, I can see that is far too much to ask. Very sad now.
I think that’s the stupidest thing (tipping) Tipping should be for good service, or out of “gratitude” (hence gratuity) not out of requirement, or entitlement. Restaurants should not be allowed to pay less than minimum wage regardless of whether or not servers get tips. Having worked at a job that relied on tips to get a living wage, it’s stupid, it’s shortsighted, and it really does no good to either the server, the restaurant, or the customer. Charge a little bit more for the food, pass the profit onto the staff, staff will be happier, customers will be happier, and tips will still come for good service. Be good at your job, and you will see the benefits, I usually tip 10-15%, but our servers here get paid more than minimum wage usually, and tipping is optional. I’d never write a note like the above, unless, as is entirely possible, he was waiting an exceptional amount of time for the bill, or for the waiter to run the credit card. none of us were there when this happened, and the only person who might possibly know is the poster. who is just a little biased as to what actually happened to upset the customer.
It’s also possible that it was a lawyer, who’s hourly rate is over $200 an hour. keeping him a half hour, costs him $100 bucks. those numbers add up quickly. (Lawyers also tend to be a bit on the jerk side of the coin, )
This is why I thought it was stupid when someone told me I’m supposed to tip the carhops at Sonic. Generally they make at least minimum wage (there is the occasional location that the douche private owner gives them waitress pay) and they don’t actually serve the customer. All they do is bring you the food and take your money. They don’t take your order, they only make ice creams and drinks, and they never come back to check on you after they take your money. And they charge enough for they damn food they certainly can afford to pay them at least minimum wage. They aren’t waitresses (and as such shouldn’t get waitress pay) so no, I’m not going to tip.
One of my top three gripes with the USA is the tipping, it’s just a stupid system. Worse, Americans have managed to export the culture to the UK. Fortunately custom here doesn’t require a tip, although some people always leave one. But it’s just stupid, the menu price should include the waiter’s salary and tipping should be banned.
No matter what the case may be, one person (or his time) isn’t worth more than another’s. The guy who wrote this is a serieus a$$h0le.
Agreed, and it was completely unnecessary to write something like that. The no tip speaks for itself.
twenty to one they are friends and this was an inside job
So what are the rules in regards to tipping in the US?
No official rules but – guidlines
15 % – ok service average
16-20% – waiter did something out of the ordinary
20% -25% tip by former waiter
25% + somthing extraodianry, off menu item, camping (where a customer lingers) marriage proposal, drunk, puke on the table etc ….
Not tipping does not equal poor service. I’m a hair stylist and I treat everyone in my chair well, in addition to providing them with a great cut. However, some people don’t tip regardless of how awesome of a service they received.
It is frustrating when someone doesn’t tip even though it’s not mandatory. What is tells me is that I did a bad job (even when I’d absolutely disagree). Even though it’s not required, you choose to come into in establishment where the workers income are (generally) based off of the expectancy of tips. You don’t need to have a hair cut, let alone have a professional do it. You could have done it yourself at home, but instead you chose to have a stylist do it. Same as restaurants. You didn’t need to eat out nor go to a waited service establishment, nut you chose to, and therefore should respect that thats the way those places work.
Tips are over half of my income. So not getting a tip (provided I did a good job) is insulting and disrespectful.
Expecting the costumers to pay half of your salary in tips AND charging them for service is the insulting part here. You provide a service, we pay you what the company says it costs, you get payed. Tips are an extra, not an income, or at least that’s how it should be.
And on a side-note, you do actually need to get your hair cut on occasion and it’s kinda hard to cut your own hair without shaving it completely or either looking like a retard.
If you feel “insulted” by this, take it up with the corporate part of the company, or your local government for allowing this sort of thing. Don’t take it out on the poor waiter who doesn’t even make minimum wage and relies on tips to survive.
I agree, heck the reason people depend on tips is because in this country we think its just dandy to make sure the very foundation of many companies are run on slave wage.
I can’t speak for everyone but I find it kinda unnerving that the people I entrust to make sure everything goes smoothly and works right in my day to day life are payed so poorly. Do I really want chefs and waitresses minds to be on “oh god how will I afford rent this month” instead of say noticing something wasn’t cooked right or perhaps some foreign object fell into my food? It seems to be what our country wants though.
If you don’t believe in tipping, don’t eat out.
You’re not going to change things by hanging your waiter out to dry; it will only change when the restaurants start losing money because of the way they mistreat employees.
I love how everyone automatically assumed the waitstaff did something wrong, and jumped in with their own anecdotes. It’s entirely possible the service was average, and customer just felt like being an ass. Writing a passive-aggressive note about your time is somehow more precious than the waitstaff who isn’t very impressed or concerned with your job just seems more childish than anything else. What does this person do for a living that tantrums are still considered acceptable?
I don’t know but their next job should be taste testing cyanide pills lol
Has the customer been paying with credit card?
I don’t know, I don’t use credit cards. But to insult someone like that and then paying with credit card doesn’t seem like a smart thing to do.
I hope the waiter did something horrible to his meal. That guy deserves to be shot places. With arrows or bullets. I’m not picky.
Well, I’ve been waiting tables for a few months, and while I am a reasonably mature male in my early 20s, this note would make me cry.
I always try to provide good service to my customers. If I succeed, I’d like at least a $2 tip. (I don’t really care about percentages, I don’t see why a customer should pay me more for the same service just because his food was more expensive.) But I also know that sometimes I provide excellent service. I would vastly appreciate maybe $4 or $5.
I don’t expect much. If all my customers would leave me $2, I’d have my bills paid, no problem. But sometimes the only thing that will push me over (or even to) the minimum wage line is a big table with a gratuity or a really nice couple.
And this is the only job I can find, as even though this is a college town, no where else will work around my school schedule. Because I’d rather make a guaranteed $7.50/hr than fluctuating $3 and $10.
Also, isn’t cleaning up your gross food, calling you sir or ma’am even after you insult us, and catering your every whim belittling enough without this crap?
Funny you should mention $2.00 specifically. I always tip, at the very least (unless service was abysmal), $2.00. If service was very good, I’ll throw in one or two more dollars. The most I ever tip is $5.00 for great service. I hate having to leave pennies, but I will if the service was terrible. The worst by far was waiting about 20 minutes for my change when there were less than 20 people in the restaurant.
Are you saying that if you took your family out and spend $100 on dinner, you’d feel generous if you gave the wait staff $5? Or are you referring to a one-person lunch of $10-15? Because those are two completely different situations.
I’m still really surprised this was in Austin.
If you look up the restaurant’s website, there’s not actually a location in Austin.
Looking at all these comments, I’m glad tipping is not a custom in my country…
Some people here are really shocking towards their attitudes about the service industry. You shouldn’t have such poor attitudes towards the people that serve you! Many seem to think that it’s their fault for taking such a low paying job. Maybe that was all they could find, we are in a recession. Maybe they are trying to get by for school. Maybe it just happens to be their career. That doesn’t make them any less of a person. There is nothing in this to infer the service was bad, but there is enough to infer that the customer is incredibly rude.
Also, you shouldn’t go out to dinner if you can’t/don’t want to tip. Going out to dinner or to a bar is a privilege, not a right. Eat at home if you are so cheap.
I’ve waited tables for more than 3 years, and I would love it if the menu prices were increased so that the wait staff could be paid a normal wage and then just do away with tipping. I work in a small restaurant in a town where most people just do not know how to tip. I used to work in a different area and never ever made less than 20% on any ticket, and I was there for a year. But in the city where I work, most people are lousy tippers. And it’s very frustrating to work in an environment where my income depends on the customer’s ridiculous expectations. If it’s a Friday night and I have a full section and parties and you are going through a sweet tea every 8 minutes, I’m just not going to be able to keep that full. I waited on a table this past weekend and the lady complained about EVERYTHING. And I did everything to try to keep her happy. And she didn’t tip at all. She even called the next day to complain more. And in all of her complaining, she said that her waitress was “amazing” but everything else was awful. So if she recognizes that the service I gave her was excellent, then there is no excuse for her not to tip when I worked my butt off for her just because she didn’t order her food the way she wanted it.
THIS.
I guess the server forgot that the manager can always recharge the card for a tip sometimes up to 8 weeks after the card was swipped?
Ironically, tips are supposed to be gratuities, meaning you appreciate the extra mile the server went to make your meal or service pleasant. When you consider this, it makes the sense of entitlement very frustrating. I don’t understand why certain industries have lowered their pay rates because their employees receive gratuities. Gratuities should be EXTRA otherwise they don’t mean anything; just charge everyone 15% more and be done with it if that’s how it’s going to be. Servers should receive proper wages, and then tips are extra. It would make sure that servers don’t get screwed, but, at the same time, it would allow for tipping as the patron feels is appropriate. I’m not sure why we ever moved away from this system.
For the record, I used to wait tables and I was a bartender.
Working for tips is a choice. Don’t tell me they can’t find better employment. All I have is a high school degree and I’be never “had” to work food service ever.
Tipping is not a law. Get a better job if you don’t like it.
And don’t use the recession bit, My state (MI) has the highest unemployment rate of all 50 states. By far.
I’m a college student; my school schedule changes every three months because my school is divided into quarters instead of semesters. Other than the service industry (retail, restaurants, etc.) who would adapt to that sort of scheduling challenge when there are people more readily available at a given moment than I?
Spoken like someone who was greased into their job by a friend or family member and never actually LOOKED for a job in their life.
This wasn’t in Austin; there’s not a single Austin Grill located in Texas.
You think Texas is the only place that has an ‘Austin’?